Services

Three ways to bring senior product and platform firepower into your business. Engaged fractionally, for a fixed outcome, or for a defined transformation — whatever fits the problem.

Leadership

CPO for hire

Senior product leadership, embedded — without the permanent hire.

I step in as a fractional or interim Chief Product Officer: setting product strategy, building and sequencing the roadmap, standing up the operating rhythm, and leading the team to ship. I work to outcomes and ROI, not slideware — and I leave behind a function that runs without me.

Product strategy, vision and a defensible 3–5 year roadmap
Operating model: discovery, delivery cadence, metrics and governance
Team leadership, hiring and capability-building
Board / investor-grade narrative and reporting

Evidence: Plenio — product strategy & architecture, end to end →

Applied AI

ML consultancy

Machine learning that earns its place — measurable, governable, worth the spend.

I design and deliver ML-heavy systems that hold up in production: RAG-ML knowledge and chat, Voice-of-Customer analytics, content automation and AI-in-the-loop workflows. I’m equally comfortable proving value with a focused pilot and architecting the platform that scales it — including the oversight and audit trail regulators increasingly demand.

RAG-ML chat, search and knowledge systems
Voice-of-Customer and intent analytics at scale (thousands of calls/transcripts)
Content generation, ingestion and gap-analysis pipelines
Human-in-the-loop oversight and audit-ready AI governance

Evidence: Service transformation — VoC analysis across 5,560 calls & an ML-ready roadmap →

Architecture

Platform architecture

Scalable, robust, single-source-of-truth platforms — built to be operated.

I architect the systems underneath the product: clean service boundaries, a defensible data model, omni-channel delivery, and compliance designed in rather than bolted on. The output is an architecture your team can build on for years — and a costed, sequenced path to get there.

System and data architecture; single-source-of-truth design
Omni-channel delivery (web, app, IVR, agent and engineer surfaces)
Scalability, resilience and cost modelling
Compliance and audit-by-design (EU AI Act, ISO 42001, SOC 2)

Evidence: Intuitra — a multi-service RAG-ML platform, architected to scale →

Not sure which you need?

Most engagements start with a conversation and a short, honest scoping call. Start there.

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